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  Malaysian consumers ready to adopt AI, automation in digital banking  
 
 

Wednesday, 13 June 2018

KUALA LUMPUR, June 13 (Bernama) -- Malaysian consumers are willing to adopt new bank services based on emerging technologies such as artificial intelligence (AI) and machine learning.

They are also willing to support data sharing in an Open Banking environment, but only if privacy and security concerns are addressed.

Open Banking allows banks to share data with other organisations in order to offer new services to customers and new revenue streams for the banks, a statement said.




These findings are according to a new research from Unisys Corp into Malaysia's banking industry. It is a study about the attitudes of banking customers in Malaysia, Australia, Hong Kong, Philippines and Taiwan.

The survey reveals that Malaysian bank customers have a strong appetite for technology innovations to enable digital bank services - depending on the type of transaction.

Fifty-two per cent of Malaysian consumers are comfortable with their bank using software and algorithms to assess online credit card applications.

Vice-president financial services, Richard Parker said less consumers are willing to use for 'life events' such as home loan applications which involve larger financial amounts and emotional involvement.

Forty per cent of Malaysians meanwhile support their bank sharing their personal data with other companies to access financial products -- the second highest support in Asia Pacific.

However, 38 per cent do not support it, citing concerns about privacy and security. Malaysia recorded the highest level of desire to keep personal information private.

Parker added for Open Banking to take off in Asia, banks must address customer concerns about how they protect customer data - not just in the bank but across all of the departments, partners and agencies in the value chain.

Unisys is helping banks to address these concerns with Elevate(TM) -- an end-to-end, digital banking software platform and suite of applications designed to help financial institutions deliver an instantly secure, omnichannel banking experience to their customers.

Via Elevate(TM), customers will be able to pay their bills on the go, transfer funds and apply for loans and mortgages anytime, anywhere ? regardless on a mobile device or tablet.

Research firm, OmniPoll conducted the online survey in November 2017, polling nationally representative samples of at least 1,000 people aged above 18 years in each country.

More information on www.unisys.com/insights/research#UBI.

--BERNAMA

NFSZ MSC

 
 
 
 
   
 
 

Pos Laju service to be improved - Gobind Singh

Friday, 22 June 2018

KUALA LUMPUR, June 22 (Bernama) -- Communications and Multimedia Minister Gobind Singh Deo said today the ministry was working on improving the quality of service of Pos Laju, the country’s leading courier company....
 
Only local cooks allowed in restaurants - Kula Segaran

Friday, 22 June 2018

PETALING JAYA, June 22 (Bernama) -- The Human Resource Ministry wants all restaurants in the country to only recruit locals as cooks from July 1, says its Minister M. Kula Segaran....


Sarawak welcomes Federal Court decision over Petronas legal challenge

Friday, 22 June 2018

KUCHING, June 22 (Bernama) -- Sarawak has welcomed the Federal Court decision today denying Petronas leave to commence a legal challenge against the state government over the national oil company’s right to regulate the state’s oil and gas upstream activities....
 
Education Key To A Better Future

Friday, 22 June 2018

By Sakini Mohd Said

KUALA LUMPUR (Bernama) -- Well-known South African anti-apartheid crusader Nelson Mandela once said that education was the "most powerful weapon which you can use to change the world".

The late...

 
 
 
 
 
 
Issue 212   Issue 211
 
 
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 English Version      Versi B. Melayu  
         


MPHTJ to compensate family of woman crushed to death by falling tree branch

MELAKA -- The Hang Tuah Jaya Municipal Council (MPHTJ) is prepared to compensate the family of Intan Syahira Ahmad Safri who was killed by a falling tree branch at Jalan Ayer Keroh Lama, Bukit...

   

Harga RON 95 dan diesel kekal hingga akhir tahun

PUTRAJAYA -- Harga RON95 serta diesel kekal, masing-masing pada  RM2.20 seliter dan RM2.18 seliter, sehingga akhir tahun ini, kata Menteri Kewangan Lim Guan Eng. Kerajaan telah memperuntukkan RM3 bilion subsidi untuk RON95 dan diesel, bagi...

 
..full news     ..berita penuh
 
 
     
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